Scheduling & Dispatch Coordinator
Company: PrideNow
Location: Hampton Bays
Posted on: November 27, 2025
|
|
|
Job Description:
Job Description We are looking for a highly organized and
detail-oriented Scheduler / Dispatcher to join our client's growing
high-end pool service and maintenance company. This position plays
a vital role in coordinating service and maintenance appointments
for our exclusive clientele. The ideal candidate will have strong
communication skills, be proficient in scheduling software, and
possess a good understanding of pool maintenance operations. Pay
Rate: $24/hr. 1st Shift Hours Full Time Benefits Key
Responsibilities: Team Coordination Lead, mentor, and motivate a
team of service technicians, ensuring professionalism and adherence
to company standards. Coordinate with field technicians, team
leads, and internal staff to assign service, maintenance, delivery,
and repair visits based on location, expertise, and availability.
Schedule Optimization Develop, manage, and allocate resources,
equipment, and materials required for service and maintenance
visits. Collaborate closely with the warehouse and field teams to
optimize routes and maximize technician productivity. Continuously
improve schedules to minimize travel time and avoid unnecessary
service interruptions or “wasted trips.” Handle emergency service
requests promptly, efficiently reassigning technicians as needed.
Documentation & Software Management Review and ensure all work
orders are completed accurately and follow-ups are scheduled when
required. Create and refine scheduling procedures utilizing company
software platforms Maintain up-to-date client profiles in software,
including key details such as gate codes, autofill locations, and
technician assignments. Reporting Generate reports on schedules,
technician performance, and service or repair completion rates
across divisions. Prepare weekly overtime summaries and detailed
reports to support management oversight. Qualifications & Skills
High school diploma or GED required. 2–3 years of related
experience in scheduling, dispatching, or operations coordination.
Previous experience in the luxury pool industry strongly preferred.
Strong organizational and multitasking abilities. Excellent
communication and customer service skills. Proficiency in
scheduling or dispatch software and Microsoft Office Suite.
Keywords: PrideNow, West Haven , Scheduling & Dispatch Coordinator, Customer Service & Call Center , Hampton Bays, Connecticut
