Customer Relations Representative
Company: JANOME AMERICA
Location: Mahwah
Posted on: January 16, 2026
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Job Description:
Job Description Job Description Janome America is a distributor
of household and computerized sewing machines; a subsidiary of
Janome Corporation, Tokyo, Japan, who are one of the world’s
largest manufacturers of home sewing machines and leaders and
innovators in the home sewing industry. The mission of Janome is to
“design and build sewing machines for the home market, and because
of their superior ease of use, excellent quality and reliability,
give their users the ability to make the most of their creativity.”
If you are looking for a company who is as unique and dynamic as
you are, this is the place for you. Janome currently has a
part-time opening at its headquarters in Mahwah, NJ for a Customer
Relations Representative. Sewing knowledge, including hands-on
experience with home sewing machines and a solid understanding of
basic sewing skills is a desired and preferred. Summary of
Position: A Customer Relations Representative receives and answers
consumer inquiries/requests regarding products and services offered
via email, telephone or written communication. This is a part time
position with a schedule of 5-6 hours per day Monday through Friday
for a total of 25-30 hours per week. Essential Job Functions: •
Works with customers to offer resolutions to their problems,
questions & concerns • Inform potential customers about the variety
of products and support offered by Janome • Ability to direct
inquiries to appropriate departments when necessary Qualifications
and Requirements: • Sewing knowledge • Excellent telephone
etiquette • Excellent reading comprehension skills • Prior Customer
Service experience • Computer Skills (Windows applications) • Type
40 to 50 wpm Duties and Responsibilities: • Delivering superior
customer service is 1 duty and responsibility • Answering incoming
calls and emails on product inquiries or complaints with provided
canned answers or verified answers from supervisors • Incorporate
soft selling into responses via email, phone or written
communication • Some excel projects and maintenance of spreadsheets
will be required • Should project a positive attitude and take
initiative in finding answers to all product related inquiries and
implementing cross training measures • Take initiative to
prioritize essential functions of the department in order to keep
the department running smoothly • Access warranty databases as
permitted Compensation details: 22-25 Hourly Wage
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Keywords: JANOME AMERICA, West Haven , Customer Relations Representative, Customer Service & Call Center , Mahwah, Connecticut
