Box Office Manager (PROTOTYPE Festival)

Company: National Opera Center
Location: New York
Posted on: May 22, 2025

Job Description:

Network(s): Artistic Administration; General, Executive, & Artistic DirectorsDESCRIPTIONCore Responsibilities: Reporting to General Manager, Liz Uchtman, and Festival Producer, Julia Mendes, the Box Office Manager shall:Manage all ticket sale operations across presenting venues using our CRM system, Cue Box, including creation and implementation of ticketed performance series (e.g., seating chart builds, tiered ticket pricing assignments, etc.).Undertake relevant CRM training and development as required.Oversee and fulfill all seat holds related to company comps, press/industry lists, VIPs, and development holds.Manage the box office and sell tickets in person at venues as needed, as well as via phone and email.Respond promptly to all ticketing inquiries and messages.Oversee all ticket exchanges in the months leading up to and during the Festival.Attend daily morning production check-ins (virtually) during the Festival and deliver daily box office reports to the Festival Director and staff.With General Manager, liaise with Cue Box Support to develop reports and implement platform changes as needed to support PROTOTYPE's operational objectives.Serve and shape the Festival's customer care policy, ensuring a warm and professional welcome for patrons.Preferred Qualifications:Must have experience with ticketing systems (Cue Box preferred, but training is possible)Minimum 2-3 years of box office experienceDesire to play a critical role in a small and dynamic teamExcellent interpersonal skills and ability to work both individually and as part of a teamExcellent oral and written communication skills and highly detail-orientedAbility to work flexible hours, including nights and weekends during the festival periodTerm: September 1, 2025 - January 23, 2026Festival Dates: January 7-18, 2026Part time with flexible hours from September through December with workload gradually increasing throughout the termFull-time commitment required during festival dates in January 2026.Our Values:Center art and artists: Our artists and their work are the driving force behind the impact BMP makes, and therefore are the focus of our efforts, advocacy, and decision-making. We commit to empowering artists at all stages of their careers by giving them the resources, support, and home for experimentation that they need to realize their full vision.Focus on the future: Through our thoughtful cultivation of ground-breaking work and the next generation of artists, audiences, and producers, we contribute to the evolution of our culture.Foster equity: Creating a platform for women and other historically marginalized voices in our field is necessary to ensure a canon that can speak to all audiences, now and in the future.Cultivate a community: By connecting forward-thinking artists, producers, administrators, patrons, and audiences, BMP can build a movement to create lasting change in the industry.Act with respect and integrity: Upholding an environment of trustworthiness, curiosity, care, and responsibility which is necessary for creativity to flourish.Box Office Manager (PROTOTYPE Festival)Company: Beth Morrison ProjectsCompany Location: Brooklyn, NYJob Location: Hybrid/OtherJob Type: Temporary & SeasonalDate Posted: May 19, 2025Network(s): Artistic Administration; General, Executive, & Artistic DirectorsDESCRIPTIONCore Responsibilities: Reporting to General Manager, Liz Uchtman, and Festival Producer, Julia Mendes, the Box Office Manager shall:

• Manage all ticket sale operations across presenting venues using our CRM system, Cue Box, including creation and implementation of ticketed performance series (e.g., seating chart builds, tiered ticket pricing assignments, etc.).
  • Undertake relevant CRM training and development as required.
    • Oversee and fulfill all seat holds related to company comps, press/industry lists, VIPs, and development holds.
      • Manage the box office and sell tickets in person at venues as needed, as well as via phone and email.
        • Respond promptly to all ticketing inquiries and messages.
          • Oversee all ticket exchanges in the months leading up to and during the Festival.
            • Attend daily morning production check-ins (virtually) during the Festival and deliver daily box office reports to the Festival Director and staff.
              • With General Manager, liaise with Cue Box Support to develop reports and implement platform changes as needed to support PROTOTYPE's operational objectives.
                • Serve and shape the Festival's customer care policy, ensuring a warm and professional welcome for patrons.Preferred Qualifications:
                  • Must have experience with ticketing systems (Cue Box preferred, but training is possible)
                    • Minimum 2-3 years of box office experience
                      • Desire to play a critical role in a small and dynamic team
                        • Excellent interpersonal skills and ability to work both individually and as part of a team
                          • Excellent oral and written communication skills and highly detail-oriented
                            • Ability to work flexible hours, including nights and weekends during the festival periodTerm: September 1, 2025 - January 23, 2026Festival Dates: January 7-18, 2026
                              • Part time with flexible hours from September through December with workload gradually increasing throughout the term
                                • Full-time commitment required during festival dates in January 2026.Our Values:
                                  • Center art and artists: Our artists and their work are the driving force behind the impact BMP makes, and therefore are the focus of our efforts, advocacy, and decision-making. We commit to empowering artists at all stages of their careers by giving them the resources, support, and home for experimentation that they need to realize their full vision.
                                    • Focus on the future: Through our thoughtful cultivation of ground-breaking work and the next generation of artists, audiences, and producers, we contribute to the evolution of our culture.
                                      • Foster equity: Creating a platform for women and other historically marginalized voices in our field is necessary to ensure a canon that can speak to all audiences, now and in the future.
                                        • Cultivate a community: By connecting forward-thinking artists, producers, administrators, patrons, and audiences, BMP can build a movement to create lasting change in the industry.
                                          • Act with respect and integrity: Upholding an environment of trustworthiness, curiosity, care, and responsibility which is necessary for creativity to flourish.
                                            
                                            SALARY RANGE: 7000 - 7000Desired Start Date: September 1, 2024BENEFITSPay Range: $7,000 - $7,000 MonthlyHOW TO APPLYSubmit your resume and a brief cover letter that speaks to your interest in/qualifications for the role via our LINK by Friday, June 6th, 2025. Applications will be reviewed on a rolling basis, and we encourage early applications.On our stages, PROTOTYPE is committed to amplifying a diverse array of voices. To do this effectively and ethically, we believe our staff needs to reflect the identities of the artists we support. We strive to be an inclusive workplace where everyone feels welcome and respected. We are an equal opportunity employer and actively encourage applications from candidates whose identities are systematically underrepresented in the performing arts.Application Deadline: June 6, 2025Application Email/Link: docs.google.com/forms/d/e/1FAIpQLSfTKBN5xfRvhoVBIkGhoWtZqEBeDFgCr5sn4F-jBQuHTB12Fw/viewform
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Keywords: National Opera Center, West Haven , Box Office Manager (PROTOTYPE Festival), Executive , New York, Connecticut