Patient Service Coordinator - Medical Oncology
Company: Hartford HealthCare
Location: West Haven
Posted on: November 20, 2023
Description Job Schedule: Full Time Standard Hours: 40 Job
Shift: Shift 1 Shift Details: Monday- Friday Hours vary between
7:45am -5:15pm Work where every moment matters.
Every day, almost 30,000 Hartford HealthCare employees come to work
with one thing in common: Pride in what we do, knowing every moment
matters here. We invite you to become part of Connecticut's most
comprehensive healthcare network.
Hartford HealthCare Medical Group is one of the largest medical
practices in New England with multiple locations throughout
Connecticut and Rhode Island. We consist of a team of professionals
ranging from Medical Assistants to Physician Assistants and
everything in between. Our physician led medical group enjoys an
excellent reputation with patients and the medical community,
offering primary care, urgent care and more than 30 different
Responsible for providing outstanding and professional customer
service to ensure efficiency and promote a positive patient
experience. Warmly greets and registers arriving patients. Answers
incoming calls promptly and professionally, evaluates priority, and
directs calls appropriately according to urgency and subject
matter. Schedules new patient appointments accurately, and informs
patients of essential preparation requirements prior to visit.
Reviews daily Televox report of appointment confirmations to ensure
accurate schedule and appropriate communications with patients.
Collects co-payments and office charges as needed and explains
office payment billing policies to patients. Ensures patients have
a comfortable and inviting environment by maintaining a clean
waiting room, actively removing trash and keeping magazines current
at the start of each session and throughout the day. Position is
based in Glastonbury with possible coverage in Manchester office as
needed. Qualifications High school diploma or equivalent preferred
Relevant experience in a fast-paced medical office highly
preferred. Epic experience preferred. Positive, customer-focused
approach, with commitment to providing excellent patient care.
Ability to adapt quickly in a fast-paced environment juggling
multiple competing tasks and demands. Proven ability to work
effectively in a team environment. Excellent verbal communication
skills. Ability to communicate in other languages highly desirable.
Strong computer skills. Solid working knowledge of Microsoft Office
software. Basic working knowledge of medical terminology. Ability
to travel independently to satellite offices with or without
advanced notice. Strong working knowledge of insurance
requirements.We take great care of careers.
With locations around the state, Hartford HealthCare offers
exciting opportunities for career development and growth. Here, you
are part of an organization on the cutting edge - helping to bring
new technologies, breakthrough treatments and community education
to countless men, women and children. We know that a thriving
organization starts with thriving employees-- we provide a
competitive benefits program designed to ensure work/life balance.
Every moment matters. And this is your moment.
Keywords: Hartford HealthCare, West Haven , Patient Service Coordinator - Medical Oncology, Healthcare , West Haven, Connecticut
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