Hotel House Person

Company: Hilton Long Island Huntington
Location: Melville
Posted on: September 19, 2023

Job Description:

--- Ability to communicate effectively with the public and other employees.

--- Prior housekeeping experience helpful.

--- No employee will pose a direct threat to the health/safety of self or others.

PERFORMANCE STANDARDS

--- CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.

--- WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.

--- PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.

--- SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out hotel's safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions.

--- JANITORIAL SERVICES: Meet the hotel standards for cleanliness of public areas; clean all assigned areas of the hotel on schedule; pass most inspections.

ESSENTIAL FUNCTIONS

--- Constantly . Maintain work area neat and organized.

--- Constantly . Report all unsafe conditions immediately.

--- Frequently . Clean lobby area (e.g. dusting, vacuuming, and polishing).

--- Frequently . Clean pool area and exercise facilities.

--- Frequently . Clean vending areas.

--- Frequently . Cleaning toilets, sinks, mirrors, floors and counter tops in public and employee restrooms.

--- Frequently . Complete all other duties as assigned by supervisor to include cross training.

--- Frequently . Maintain equipment and report needed repairs to maintenance.

--- Frequently . Replenish restroom and pool supplies as needed.

--- Frequently . Responsible for sweeping, vacuuming and refuse disposal.

--- Occasionally . Attend all mandatory meetings.

PHYSICAL

Keywords: Hilton Long Island Huntington, West Haven , Hotel House Person, Hospitality & Tourism , Melville, Connecticut