The Room Service Attendant is responsible for receiving orders,
preparing orders, and delivering items to guestrooms in an
attentive, courteous and efficient manner.
-Prepare station in anticipation of the day's business. Stock work
areas with china, glassware, linen, coffee pots, napkins and ensure
that stock is clean and polished.
-Set-up and deliver all VIP amenities.
-Set-up and deliver all food and beverage orders in accordance with
established guidelines, procedures and policies as prescribed by
-Answer the telephone according to standards.
-Be familiar with the operation of the P.O.S system.
-Deliver orders according to established standards.
-Breakdown trays of soiled dishes and linen in the dishroom
according to established standards.
-Conduct floor sweeps and retrieve all food and beverage trays in
order to maintain established sanitation guidelines.
-Ensure quality of food & beverage being delivered and communicate
-Prepare and deliver amenities. Replenish as needed.
-Have a thorough knowledge of menus and current specials and
up-sell items to guests.
-Perform opening and closing procedures and side-work duties
according to station rotation assignment, established checklist,
and hotel's operating policies and procedures.
-Perform cashiering functions by closing checks and preparing end
of shift paperwork.
-Respond to customer needs, issues, comments and problems to ensure
a quality experience and enhance future sales. Report all
communications to immediate shift supervisor.
-Perform all cash handling responsibilities in accordance with
Hilton policies and procedures.
-Be familiar with the organization of the Restaurant(s), lounge,
and Room Service and know the function of each job position.
-Service guests with all food and beverage requirements in an
attentive, courteous, and efficient manner.
-Communicate guest needs to proper department.
-Handle guest's complaints and communicate to management.
-Ensure overall guest satisfaction.
-Must be able to effectively communicate both verbally and written,
with all level of employees and guests in an attentive, friendly,
courteous and service oriented manner.
-Must be effective at listening to, understanding, and clarifying
concerns raised by employees and guests.
-Must be able to multitask and prioritize departmental functions to
-Approach all encounters with guests and employees in an attentive,
friendly, courteous and service-oriented manner.
-Attend all hotel required meetings and trainings.
-Maintain regular attendance in compliance with Hilton Hotel
Standards, as required by scheduling, which will vary according to
the needs of the hotel.
-Maintain high standards of personal appearance and grooming, which
includes wearing the proper uniform and nametag.
-Comply with Hilton Hotel Standards and regulations to encourage
safe and efficient hotel operations.
-Maximize efforts towards productivity, identify problem areas and
assist in implementing solutions.
-Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
-Must be able to understand and apply complex information, data,
etc. from various sources to meet appropriate objectives.
-Must be able to cross-train in other hotel related areas.
-Must be able to maintain confidentiality of information.
-Must be able to show initiative, including anticipating guest or
-Perform other duties as requested by management.
-Maintain a friendly and warm demeanor at all times.
-High School diploma or equivalent
-One plus year experience as Food Service /Room Service Attendant
in quality food service/hotel operation
-Thorough knowledge of quality food service techniques and
-Exceptional guest service attitude and abilities
-Ability to lift and carry food service trays weighing 35+
-Ability to work flexible schedule to include weekends and