WestHavenRecruiter
the smart solution for West Haven jobs

Sr. Representative, Customer Service Tier2, East Providence, RI

Company: Santander Bank
Location: East Providence
Posted on: March 16, 2019

Job Description:

Sr. Representative, Customer Service Tier2, East Providence, RI Description: As a member of Santanders retail banking division youll help serve Santanders retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S. Santanders retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank. The Sr. Representative, Customer Service is responsible for providing excellent quality customer services to all customer inquiries and/or problem resolution in a professional and composed manner. Responsibilities Assists customers with inquiries and/or problem resolution in a professional and composed manner, and escalates to appropriate party if necessary. Builds relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options. Complies with all company and risk management policies and procedures. Creates a connection and develop rapport with customers to provide outstanding, personalized service. Engages in team trainings and help with operational duties. Identifies needs and makes recommendations for quality improvement that creates perceived value to customers. Listens carefully and connects with customers to understand their top financial priorities and to uncover products and solutions that will benefit them. Meets or exceeds sales goals by influencing customers to learn about products/services that will benefit them. Participates actively in team meetings to help create a motivational environment. Promotes and adheres to company policies and procedures, code of ethics and all Federal, State and local laws. Shares recurrent problems and identified trends by customer input. Qualification: Bachelor's Degree;,or equivalent work experience.0-3 years of experience in Financial Services, Customer Service, or goal-oriented environment. Ability to adhere to policies, procedures, and instructions of management.Ability to adjust to new developments/changing circumstances.Ability to build and foster internal and external relationships.Ability to educate customer on a service or product solution.Ability to present information or solution in a clear and concise manner.Ability to question, accurately identify a need and present an effective solution.Ability to work effectively as a team member.Ability to work in a fast paced, rapidly changing environment.Broad knowledge of customer service best practices, identification, resolution and implementation.Demonstrates a strong knowledge of financial products and services including deposit, loans, credit cards and online banking.Demonstrates ability to confirm and check for understanding of communication.Excellent written and verbal communication skills.,Intermediate computer and data entry skills.Strong analytical and problem solving skills.Strong time management and organizational skills.Strong written and verbal communication skills.Minimal physical effort such as sitting, standing, and walking. Actively seeks information to understand customer needs.Adapts quickly to change and makes suggestions for increasing the effectiveness of change.Appropriately shifts attention and refocuses on new goals as a result of changes in priorities or competing work demands.Communicates clearly and preciselyListens carefully and asks questions to clarify understanding.Defines issues accurately and identifies the critical components.Demonstrates the organization's customer service standards.Maintains professional behavior at all times in representing the company.Does all routine work accurately and on-time; is aware of own impact on others.Understands the central role the risk management function plays in the organization environment.Learns to identify and flag items non-compliant with regulations.Works effectively in team settings.Shows appreciation for others' help and lends a hand when needed to complete shared tasks.At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply

Keywords: Santander Bank, West Haven , Sr. Representative, Customer Service Tier2, East Providence, RI, Hospitality & Tourism , East Providence, Connecticut

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Delivery Driver - New Brunswick
Description: To fulfill our mission of hooking up peoples hunger, we need motivated and enthusiastic individuals to join the Employer Delivery team Perks: br br br ul br li Drivers can earn up to 17 an (more...)
Company: Eatstreet
Location: Elizabeth
Posted on: 03/22/2019

Inbound Customer Service
Description: Our contact center division, is stepping into the future and looking to add customer service-oriented individuals to our team of Home Agents on 1st, 2nd and 3rd Shift during the week. Becoming a Home (more...)
Company: Mommy Jobs OnLine
Location: Jersey City
Posted on: 03/22/2019

Seasonal Retail Shopper
Description: Employer is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Mount Vernon
Posted on: 03/22/2019


EatStreet Delivery Driver - Guaranteed Hourly Pay!
Description: There's hungry, and there's happy. Employer was born to be the world's smartest shortcut between the two. We don't make the hoagies, hot wings, or egg rolls, because cooking is best left to cooks. What (more...)
Company: Eatstreet
Location: New Brunswick
Posted on: 03/22/2019

Inbound Customer Service (Remote)
Description: We 039 re looking for earners - you can get a performance bonus your first week We are looking for independent contractors to provide customer service. We provide phone support for our clients 039 (more...)
Company: Mommy Jobs Online
Location: Cranston
Posted on: 03/22/2019

Route Delivery Driver
Description: Call 877 283-5131 Route Delivery Driver 2,000 Sign On Bonus At Panera, warmth is our business. Come join our team of great drivers who deliver the bread and bagel dough originating from our Fresh Dough (more...)
Company: Panera Bread
Location: Attleboro
Posted on: 03/22/2019

Temporary Retail Shopper
Description: Employer is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: White Plains
Posted on: 03/22/2019

At Home Customer Service Agent
Description: We are looking for Full and Part Time Customer Service Brand Agents to work from home No experience is required for this opportunity - we provide fully paid training Our Home Agents have ideal work (more...)
Company: Mommy Jobs Online
Location: Providence
Posted on: 03/22/2019

Retail Shopper Part Time
Description: Employer is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Attleboro
Posted on: 03/22/2019

Inbound Customer Service
Description: Inbound Customer Service This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly We are looking for earners - you can get a performance (more...)
Company: MommyJobsOnline
Location: West Babylon
Posted on: 03/22/2019

Log In or Create An Account

Get the latest Connecticut jobs by following @recnetCT on Twitter!

West Haven RSS job feeds