Call Center Representative
Company: Mysocialwiz
Location: West Haven
Posted on: May 4, 2022
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Job Description:
Job Description Call Center Agent Job Summary for
Mysocialwiz.com Full Commission Retirement Plan You will answer
incoming calls from customers who want to signup, respond to
inquiries, manage complaints, troubleshoot significant customer
service problems, and provide general information. You will be a
member of the primary contact team for consumers interested in the
products we offer and will be responsible for assisting them in
completing purchases online and over the phone. You will also
inform customers of the product terms and features and project a
professional company image through voice and online interactions.
Call Center Agent Job Responsibilities and Duties: Answer incoming
calls and respond to customer---s emails Management and resolve
customer complaints Sell products and place customer orders in the
computer system Identify and escalate issues to supervisors Provide
product and service information to customers Research required
information using available resources Research, identify, and
resolve customer complaints using applicable software Process
orders, forms, and application Route calls to appropriate resources
Document all call information according to standard operating
procedures Recognize, document, and alert the management team of
trends in customer calls Follow up customer calls where necessary
Upsell products and services Complete call logs and reports Set
appointments for Commission. Call Center Agent Qualifications and
Skills High school diploma or equivalent Proficient in relevant
computer applications 1-3 years of experience in a call center
environment Knowledge of customer service practices and principles
Excellent data entry and typing skills Superior listening, verbal,
and written communication skills Ability to handle stressful
situation appropriately You will have an opportunity to grow with
our company. After this pandemic, all local businesses are looking
to advertise online for a small fee. Our company is the first on
the market, we are looking to grow with you. APPLY TODAY Company
Description We are a social media management company for local
businesses. After this pandemic, local business are looking for
people to manage their social media page.
Keywords: Mysocialwiz, West Haven , Call Center Representative, Other , West Haven, Connecticut
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here to apply!
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