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Product Support Coordinator (Work From Home)

Company: Catapult Sports
Location: West Haven
Posted on: September 14, 2022

Job Description:

[Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Entry-level / West Coast Hours / Ability to work extended hours and weekends - As a Product Support Coordinator you'll: Provide front line product support assistance to clients through phone, email, and live chat; Resolve lower complexity support tickets using tool sets designed to troubleshoot common support issues; Capture, review, and classify client details such as customer needs, severity, and complexity; Triage tickets to appropriate support level based on complexity; Identify areas of focus for content creations in Help Center...Hiring Fast > >

Keywords: Catapult Sports, West Haven , Product Support Coordinator (Work From Home), Other , West Haven, Connecticut

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