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Customer Support Associate - Work From Home

Company: Gather
Location: West Haven
Posted on: November 14, 2022

Job Description:

[Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental, and vision / 401k matching / PTO / Remote work stipend - As a Customer Support Associate you'll: Offer high-touch customer support to top clients through email, chat, and video; Answer inquiries regarding the product, service setup processes, customer feedback, and technical difficulties; Identify and surface individual customer trends and process improvements by collaborating with the team; Patiently and quickly troubleshoot potential product bugs; Create tickets for the engineering team based on feature requests and bugs from customers; Maintain learning resources and knowledge base...Hiring Fast > >

Keywords: Gather, West Haven , Customer Support Associate - Work From Home, Other , West Haven, Connecticut

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