Field Service Technician I

Company: Baxter
Location: West Haven
Posted on: September 12, 2022

Job Description:

This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. - Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. - Join us at the intersection of saving and sustaining lives- where your purpose accelerates our mission. - The Field Service Technician I performs multiple functions related to product readiness for patient utilization on a wide range of rental and customer owned medical products. Additionally, will provide 24/7 delivery, removal, and service support for products in service centers and customer accounts in a timely and professional manner. This position requires operating a fleet vehicle in a safe manner as well as direct customer contact. Cleaning, disinfecting, operational function checks, and minor repairs of Hillrom and non-Hillrom products will be expected. Performance of minor repairs and routine parts exchange will be expected.

ESSENTIAL DUTIES AND RESPONSIBILITIES: - Other duties may be assigned:

Safety
Attend monthly safety meetings.
Demonstrate a proactive approach to safety awareness and compliance.
Successfully complete all required safety and compliance learning modules on a timely basis.
Complete medical testing in a timely manner.
Sustain a clean and safe work environment, including 5S activities.
Safely operate a fleet vehicle ranging in size from a cargo van up to a 26,000 pound truck.
Identify safety concerns and correct as necessary.
Ability to lift and carry up to 65 pounds using appropriate processes, including proper safety and ergonomic procedures.
Delivery & Removal
Ability to load, unload, deliver, and remove wheeled medical products, weighing up to 1680 pounds, to and from customer accounts, unassisted using appropriate processes and safety techniques.
Ability to move and maneuver medical products within Hill Rom service centers, healthcare facilities, and private homes, unassisted using appropriate processes and safety techniques.
Ability to maneuver and secure medical products within truck beds, unassisted using appropriate processes and safety techniques.
Ability to perform constant sitting for up to 4 hours in combination with high levels of vibration while driving a fleet vehicle.
Ability to assist nursing staff in transferring patients from existing beds onto medical products or interim stretchers.
Repair & Maintenance
Ability to perform sweeping, mopping, and all other general "housekeeping" duties.
Ability to troubleshoot and complete minor repairs to Hill-Rom products to correct problems pertaining to electrical, mechanical, hydraulic, pneumatic, or cosmetic features, unassisted.
Ability to perform routine cleaning & maintenance procedures on various Hill-Rom products.
Ability to perform pre installation maintenance, including 'preventive maintenance' and 'between patient inspection' and modification procedures on various Hill-Rom products, unassisted, to include:
Ability to visually, audibly, and manually inspect Hill-Rom products for electrical, mechanical, hydraulic, pneumatic, or cosmetic problems requiring adjustment or repair.
Ability to utilize the appropriate tools in making required adjustments and repairs.
Ability to monitor the readings of electronic meters and gauges.
Flexibility
Ability to provide on-call coverage, up to 24/7 basis including weekends and holidays, which may require customer account visits.
Ability to adapt to a constantly changing daily schedule of activities.
Ability to exercise sound judgment in order to plan and organize effectively to satisfy customer demands.
Ability to endure high levels of stress caused by various customer demands, scheduling conflicts, driving conditions, and other factors beyond the control of the Field Service Tech I.
Recordkeeping
Ability to complete written documents (records, reports, and forms) for internal, regulatory, and project documentation.
Ability to read and comprehend (in English) technical bulletins pertaining to the repair and maintenance of Hill-Rom products.
Ability to navigate a various electronic devices (i.e. PC, smart phone, tablet, etc.), the Internet and other applications to obtain and enter information. Complete data analysis and interpretation as required.
Present and Train
Ability to conduct effective, oral prese The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law. Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
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EEO is the Law -
EEO is the law - Poster Supplement -
Pay Transparency Policy Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice. 071493

Keywords: Baxter, West Haven , Field Service Technician I, Professions , West Haven, Connecticut