Bell Staff/Driver

Company: Hilton Long Island Huntington
Location: Melville
Posted on: September 20, 2023

Job Description:

No DUI convictions.

--- Must have current driver's license.

--- Read, write and speak English fluently.

--- Ability to communicate effectively with the public and other employees.

--- Familiar with local area and attractions.

--- Experience in operating a twelve-passenger van or stretch limousine preferred.

--- 60 days Guest Services/Bell experience preferred.

--- Valid CDL license where applicable.

--- No employee will pose a direct threat to the health/safety of self or others.

PERFORMANCE STANDARDS

--- CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.

--- WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.

--- PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.

--- SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out hotel's safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions.

--- BELL SERVICE: Demonstrate guest service by assisting with luggage and special requests; meet standards for cleaning assigned areas including parking lot, lobby and entrance doors, assist other departments as needed.

--- VEHICLE OPERATIONS: Transport guests in a timely and safe manner; receive infrequent guest complaints about transportation services; properly maintain the appearance of the vehicles and the mileage log with the typical amount of supervision; no moving citations.

ESSENTIAL FUNCTIONS

--- Constantly . Explain room features to guests, general location of areas of interest and available services.

--- Constantly . Inform guests about all hotel facilities, their locations and hours of operation.

--- Constantly . Maintain work area neat and organized.

--- Constantly . Meet and greet guests.

--- Constantly . Report all unsafe conditions immediately.

ESSENTIAL FUNCTIONS (continued)

--- Constantly . Take guest and their luggage to and from their rooms.

--- Frequently . Inspect guestrooms for general condition of lights, heat, A/C, television, radio and bathrooms.

--- Frequently . Pick up and deliver dry cleaning for the guests by stated times.

--- Frequently . Provide information on local attractions and give directions.

--- Occasionally . Attend all mandatory meetings.

OTHER JOB DUTIES

--- Frequently . Complete other duties as assigned by supervisor to include cross training.

--- Frequently . Provide transportation to local restaurants and attractions.

--- Occasionally . Deliver messages and/or packages to meeting and guestrooms.

--- Occasionally . Service electric carts and vehicles when needed.

PHYSICAL

Keywords: Hilton Long Island Huntington, West Haven , Bell Staff/Driver, Professions , Melville, Connecticut